Support Plans
Whether you're a first-time user or an experienced hand we offer the level of support you need. All our support plans give you:
- Access to our powerful admin dashboard to provide you with the insights you need to run a successful event.
- Personalized communication materials, posters and email templates that simplify communication to drive higher engagement and participation.
- An in-depth searchable knowledge base that helps participants and administrators confidently enjoy and manage the event.
Quick turnaround times
With our Ready to Go challenges, you can design and launch your event in minutes.
Got something more complex (e.g. sophisticated or pre-assigned team setup, multiple challenges in the same event, custom journeys, Single Sign On)? We usually get you up and running within 1 or 2 weeks. Faster turn-around times are available upon request.
For first-time customers or complex setups, we advise selecting our Setup-Service or Full-Service plan.
Support Plans
Self-Service
Do the setup yourself. Our knowledge base will guide you.
Free
- Launch your event within a day
- Knowledge Base
- Email support (1-2 business days)
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Setup-Service
We'll do the setup and a training session to get you up-and-running in no time!
- We do setup and configuration of the event
- Training call
- Priority Setup Support
- Pay By Invoice
- Optional: import Employee Excel file
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Full-Service
We've got your back! Additional sessions for larger organizations.
- Priority User Support
- Custom Virtual Map
- Two additional calls (for instance for review, go-live, or wrap-up calls)
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